A. The post office does not generally provide tracking information. This number is a delivery confirmation number and may not show any information until the package is delivered. Most knife orders ship via priority mail inside the US. If your order shipped over 7 days ago, then you may want to send us an e-mail and we will look into the matter.
A.We print our mailing labels online and access the Post office database to confirm the address. If your home is new construction, or the address has changed recently, then it may not be in the database yet. We know you are anxious to receive your fine Rada cutlery and all we ask is that you confirm that you get your mail at the address you provided so we can eliminate any shipping delays.
A. We would love to send everyone a free catalog, but the cost of shipping is quite prohibitive. This page: http://myknifestore.net/rada-catalog-p-369.html shows you how to purchase a Rada catalog and also how to download one for free.
A. Our shopping cart charges shipping based upon dollar value for US orders and by weight for Canadian orders. We generally ship our knives and other items via priority mail. Larger items may ship UPS. You may call us and request express shipping, but this service is extremely expensive. We will calculate the actual shipping charges incurred and let you know before processing your order.
A. We can take your knife order over the phone and process the card manually, or you may mail your check or money order to My Knife Store. be sure to include the appropriate shipping fee and either a printout of your shopping cart or a written list of knives and quantities. We do use SSL on our checkout pages and our server is scanned regularly to test our site's security, so entering your card information into our checkout pages is quite safe. Credit card numbers are not stored on our server regardless of whether you create an account or if you utilize our guest checkout.